Frequently asked questions
Choose a category to see answers to the frequently asked questions.
Questions: 11
Account
Category page →How do I create a volunteer account?
Click “Register” in the portal header and choose a volunteer account. After you submit the form we will e-mail you a confirmation link.
How do I delete my account?
Contact us through the support form. We anonymise the account, permanently removing your personal data.
I forgot my password — what now?
Use the “Forgot password” link on the sign-in page. We will send you a link to set a new one.
Volunteer offers
Category page →Can I apply for several offers at once?
Yes. Just make sure the dates do not overlap — the organisation sees your other applications when planning.
I applied but I cannot attend
You can withdraw your application on the offer page. Do it as early as you can so the organisation has time to find a replacement.
What does “last minute” mean on an offer?
It marks an offer whose applications close within the next few days. Worth applying quickly.
Volunteering
Category page →Is volunteering paid?
No. Volunteering is unpaid, though the organisation covers reasonable costs such as travel.
Will I get a certificate?
Yes — at your request the organisation issues a certificate of the work you completed.
Reporting problems
Category page →How do I report a technical problem?
Use the “Report a problem” link in the footer. Describe what happened and on which page — it speeds things up a lot.
Contracts
Category page →What is a volunteering agreement?
A document setting out the scope, manner and duration of the work. For volunteering longer than 30 days it must be in writing.
Other
Category page →Who runs Łódka Wolontariatu?
The platform is run by the Łódź City Office together with local non-governmental organisations.